Poor support from Ring?

I’m trying to get in contact with someone to set up service on devices that already exist at a house I just moved into, but am having a terrible time actually finding a live person to whom to talk to get help. Is this others’ experience as well? Is there a better camera system with better customer support you all could suggest instead?

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

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https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

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