Poor RSSI score

Hi @Leannesrt. Any fees charged for phone calls made would be charged by your network provider, so I recommend clarifying those fees with them. If you are outside of the US, you can find a list of international numbers for our support team here. As for what you’re experiencing with your Doorbell, these behaviors are usually caused by an unstable wifi connection. You can learn more about RSSI in this Community post, and you can find some tips on wifi interference here. Wifi signals don’t travel well through walls, so reducing any other possible sources of interference could help, as well as moving the router closer to the Doorbell if you’re able to.