Responses (3)

J
jthomas14
I am extremely frustrated with my Ring Pro Doorbell. I have spent time on the phone with technicians and quite frankly don't have the time to continue to repeat that process. My video connection has not been consistant for quite some time. I have reset the device; I have turned off the breaker and forgot the device and reconnected; I have changed the wifi network and reestablished connection. It works great sometimes for a few hours; sometimes for a couple of days; sometimes for a few days. But to be perfectly honest, I am sick of messing with it and have toyed with a couple of ideas - 1) go back to a standard doorbell; 2) go buy a new device and see if that makes a difference; 3) look for an alternative to Ring. Just real frustrated and tired of messing with it...
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07-08-2020 14:46:45
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M

Moschops

I have the same prooblem, tried all of the above but still no luck. Help

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23-08-2021 18:26:34

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C

Caitlyn_Ring

Hi @Moschops. If the previously suggest solutions didn't work for you, I would recommend contacting our support team so they can look into this further with you and help narrow down what may be causing this concern. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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24-08-2021 22:39:45

M
Moschops
The number you provide doesnt work!!!! Iv tried several times and the covid excuse is wearing thin. You dont get covid over a telephone line from staff working from home!!!!!
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09-09-2021 21:40:55
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