Anyone have Ring 2 and chime pro connected to nbn and still have crappy connection/service. This thing is rubbish.
Hey @Luluq. What parts of the device are not working for you with this connection? With a bit more detail, I would be happy to help here. In addition, for immediate assistance, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am extremely frustrated with my Ring Pro Doorbell. I have spent time on the phone with technicians and quite frankly don’t have the time to continue to repeat that process. My video connection has not been consistant for quite some time. I have reset the device; I have turned off the breaker and forgot the device and reconnected; I have changed the wifi network and reestablished connection. It works great sometimes for a few hours; sometimes for a couple of days; sometimes for a few days. But to be perfectly honest, I am sick of messing with it and have toyed with a couple of ideas - 1) go back to a standard doorbell; 2) go buy a new device and see if that makes a difference; 3) look for an alternative to Ring. Just real frustrated and tired of messing with it…
Sorry to hear about this experience @jthomas14! It sounds like you’ve covered many great steps to obtain an acceptable video quality. Optimal video will often depend on network variables such as signal strength and router type. The best thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Beyond signal strength, sometimes router settings or network features can also help with connection. As you mentioned having a Doorbell Pro, please ensure this is connected to your 2.4 Ghz network.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. Feel free to let us know how this goes!
I have the same prooblem, tried all of the above but still no luck. Help
Hi @Moschops. If the previously suggest solutions didn’t work for you, I would recommend contacting our support team so they can look into this further with you and help narrow down what may be causing this concern. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
The number you provide doesnt work!!! Iv tried several times and the covid excuse is wearing thin. You dont get covid over a telephone line from staff working from home!!!