Purchase the Ring Alarm Wireless 10-piece Security Kit from Costco. Not able to activate the base station. Called the Ring tech support and he had same problem with activation. Finally he suggest me to do the factory reset on brand new unit. After that activate of all sensors, base station and extender. Found one door/window sensor doesn’t work after the install, so remove the sensor and call the Ring tech support on 5/9/20 and he mention that sensor need to replace and he will send the another sensor under warranty. I haven’t got any confirmation or replacement sensor for 1 week, so called the Ring tech support again on 5/16/20 and another tech support told me that previous tech support didn’t submit your warranty replacement ticket. He process the ticket on that day and mention that he will expedite the shipping. He mention that you will get the email for confirmation of shipping. I haven’t received any confirmation email and sensor up to 5/20/20, so call the ring support again. Ring representative told me that they ship the product 5/19/20 by ground. I was surprised that they ship it by ground instead of air. She don’t have the authority to make any decision, so i was on the phone for more than 30 mins and after that she told me that i am not able to help for expedite the shipping.
Also ordered the another two door/window sensors (2pakc) from amazon. Found One sensor came in Ring original packing and other sensor came in different box with ring label-repack and senor and hardware was loose in the box. Found repack sensor doesn’t work. Return the sensors to Amazon.
Its almost 1 month to set-up the security system for home and its not done because still waiting for replacment. Also told last representive that i want to buy some other product from Ring, so give me some discount on that due to issue of product and very poor customer support and she refused to do it .
Poor Quality of Ring security system and poor customer support servcie, I will never suggest to any to buy Ring security system. After that i drop the plan to install the Ring security camera and door bell