Poor connection when using mobile data

I have 3 stick up cams that work fine via the Ring App through WiFi. However, when I try to access the App remotely using my mobile data service (service provider is EE) I often fail to connect.

Specifically, the app eventually gives in and says ‘Your mobile device has a poor connection’. However, when this happens, the phone indicates a strong signal and other applications are working fine, calls/texts are unaffected etc. Tried restarting phone but doesn’t resolve. Sometimes, app will reconnect but literally hours after trying. Otherwise, have to wait til back within WiFi range.

Any thoughts from anyone, or settings that I can adjust behind the scenes? Note, I’m not running any VPN type shenanigan, and Ring app is up to date.

Thanking folks in advance…

Hi @paws1963. What type of phone are you using, and what version of the Ring app is installed?


The phone is a Samsung Galaxy A20e.

And Ring version 3.60.1.


Hi @paws1963. Thank you for this information. This Help Center article here has information on apps that may be conflicting with the Ring app. Do you have another phone or tablet you can test the Live View on? This will help us determine if the concern is affecting just your phone, or other phones on the network/location. Thanks, neighbor.


I’ve already seen that list of apps, which is helpful but none mentioned are on my phone.

And I don’t have access to another mobile device to test remote connectivity of the app.

Any further thoughts/suggestions?


I have the same problem with a Huawei phone!

Hi neighbors. I’d recommend checking with your cell phone service provider to see if there are any security settings or limitations with mobile data. I’d also suggest looking through the settings on your phone to ensure the Ring app has permission to use your mobile data. If this issue persists after checking with your service provider and reviewing your settings, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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