Ring Security Cameras

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U
Plug in camera thinks it’s solar
hardwired-security-cameras
troubleshooting
wireless-security-cameras

Hi everyone, Today on my app for my stick up camera plug in, changed to solar and it’s saying I need a new battery pack any ideas ? Thanks

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13-04-2023 10:47:09

Responses (1)

  • C

    Hi @user42306. What is the model name of your Stick Up Cam? You can find this on the Device Health screen in the Ring app. There are a few different models of the Stick Up Cam, so it's helpful to know which one we're working with. I'd also recommend performing a quick [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) in the Ring app using the reboot option on the Device Health page.

    0

    14-04-2023 06:48:49

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