Responses (16)

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Yatman2993
I've noticed the very same thing happen today......plastic film/coating on the front covering lens had partially come away/peeled off. Thought this was the original film but realised it wasn't after reading the above threads. I tried to peel off what was already coming away (which was very brittle) but found that the film that was still attached, I couldn't peel off and didn't want to scratch it off fearing I would scratch the screen. Unfortunately what I did manage to peel off, didn't come away perfectly which left a hazey blur on the front screen - I checked the view theough the camera and part of the camera view now looks blurry!I rang customer services and the guy I spoke to wasn't really a great help......could only offer me 30% discount off another Ring doorbell due to being out of warranty.I asked about a screen replacement to which there isn't. I have asked to speak with a supervisor with regards to this issue for either a replacement or even a better discount but no one was available today. Agreed for a call back tomorrow at 1pm when his Supervisor is at work midday! Will update tomorrow with their "solution" to the problem.
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26-09-2022 15:25:04
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Tom_Ring
Hey neighbors. A neighbor in this thread [here](https://community.ring.com/t/plastic-peeling-off-on-ring-doorbell-solution/124128) has found a great DIY solution to this concern. I suggest looking it over to see if you can benefit from it!
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27-09-2022 16:04:18
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jus10cox
also got offered a discount. in a similar vain to the turtle wax DIY solution, I taped my off and sprayed it with clear coat (found same aisle as spray paint). worked like a charm
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16-12-2022 18:34:24
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user34245

I also am experiencing the same issue, but just today I got notified that the subscription will increase SLIGHTLY, as put by the representative, to 10.00 a device, increasing my subscription 20.00. I IMMEDIATELY CANCELLED! A slight increase is maybe a 1.00 or maybe 2.00, NOT 10.00 A DEVICE! You people are ridiculous! I'm a Police Detective and promote your devices often, I will now demote your product with this new information and hope to spread the cancellation bug to as many customers as possible! What are people powering your hard drives with PREMIUM GAS!? FREAKING CRAZY!!!!!! BYE BYE, Not for me!

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24-01-2023 02:10:59

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Tom_Ring

Hi @user34245. The information you have just isn't true. The prices for our Ring Protect Plan subscription are not $10/device. There was a slight increase last year, from $3/year to $3.99/year-per device. So the increase is just as you've described, a slight increase, maybe a 1.00. With $10/month, this will cover recording for all devices at a Location. You can learn more about the Ring Protect Plans here: https://ring.com/protect-plans.

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24-01-2023 14:23:45

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user_b2f2d4

Same situation here unfortunately. It’s disappointing to hear there is no fix. These camera’s are not cheap so a discount and just replacing is not a ”solution” for all. I really expected better quality of Ring.

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06-10-2024 10:50:54

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user_2d2848

I had same issue. Contacted Ring and even though I’ve got a payment plus plan, they said what did I expect? My camera was five years old. I expected it to be weatherproof as it’s meant for outdoors . So I immediately cancelled my protect plan. Very disappointed in Ring such a big company and no customer care, They’ve lost a loyal customer.

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11-10-2024 09:53:57

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user_633c10

I used a small dab of toothpaste on a microfiber towel and it cleaned it up.

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24-11-2024 16:07:07