A few days ago when I was charging the battery in my Ring doorbell I noticed that the “plastic film “ on the front of the camera was cracked and peeling off. Ive had the product for 3 years now so this is not the film that protects the camera when shipped. This is a hard plastic film. This does affect the night vision in the camera so images are coming out fuzzy. Can this be replaced?
Hi @TaoZeta. This concern sounds like it would be best addressed by our support team. Be sure to have a picture of your Doorbell handy so you can email it to one of our support agents during your support call.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.