Plastic “film” over the camera is peeling off/cracking

A few days ago when I was charging the battery in my Ring doorbell I noticed that the “plastic film “ on the front of the camera was cracked and peeling off. Ive had the product for 3 years now so this is not the film that protects the camera when shipped. This is a hard plastic film. This does affect the night vision in the camera so images are coming out fuzzy. Can this be replaced?

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Hi @TaoZeta. This concern sounds like it would be best addressed by our support team. Be sure to have a picture of your Doorbell handy so you can email it to one of our support agents during your support call.

Please give our support team a call at one of the numbers available here. If you are outside of the US, please go here to see how to contact support.

My ring just did this today. Did you get a good response from the ring team? Will they fix/replace it?

The same thing happened to me a week ago. I went online and did some research and realized there were multiple threads across the internet highlighting this exact manufacturing defect. I called support and pointed out the issue I experienced. I was asked to provide photographs of the physical defect that caused the camera picture blurry. I was told by the rep on the phone I would receive a full replacement unit. However 2 weeks later, I received an email from Ring that I will only get a discount to apply to a new unit. It is very disappointing this company will not stand behind their product and revert their position forcing me to spend another $350 to resolve this issue. I have yet to accept the discount code. I am not confident if my need to spend $350 every 3-yr on a doorbell makes any economical sense. If someone from Ring reads this, I very much appreciate a call back to have a constructive conversation about your company’s prevalent problem.

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Providing reference links describing same defects experienced by other Ring users on this community. The moderator limited me to attaching only 2 links. I encourage you to do a search to review the other posts.

This just happened to my Ring doorbell tonight!! Was putting in the newly, recharged battery and pieces of plastic were lifting up. Nighttime viewing has been somewhat blurry for awhile. Tried cleaning it to no avail. Ring seriously needs to step up & either fix this issue, offer a replacement or find a fix that customers can use to make it as good as new.

Happened to me as well. Called them and they would just give a discount. Horrible! Now every 2 years you need to purchase a new camera???