Plastic “film” over the camera is peeling off/cracking

A few days ago when I was charging the battery in my Ring doorbell I noticed that the “plastic film “ on the front of the camera was cracked and peeling off. Ive had the product for 3 years now so this is not the film that protects the camera when shipped. This is a hard plastic film. This does affect the night vision in the camera so images are coming out fuzzy. Can this be replaced?

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Hi @TaoZeta. This concern sounds like it would be best addressed by our support team. Be sure to have a picture of your Doorbell handy so you can email it to one of our support agents during your support call.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

My ring just did this today. Did you get a good response from the ring team? Will they fix/replace it?

The same thing happened to me a week ago. I went online and did some research and realized there were multiple threads across the internet highlighting this exact manufacturing defect. I called support and pointed out the issue I experienced. I was asked to provide photographs of the physical defect that caused the camera picture blurry. I was told by the rep on the phone I would receive a full replacement unit. However 2 weeks later, I received an email from Ring that I will only get a discount to apply to a new unit. It is very disappointing this company will not stand behind their product and revert their position forcing me to spend another $350 to resolve this issue. I have yet to accept the discount code. I am not confident if my need to spend $350 every 3-yr on a doorbell makes any economical sense. If someone from Ring reads this, I very much appreciate a call back to have a constructive conversation about your company’s prevalent problem.

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Providing reference links describing same defects experienced by other Ring users on this community. The moderator limited me to attaching only 2 links. I encourage you to do a search to review the other posts.