We’ve had our doorbell roughly 3 years and yesterday I noticed the film on the camera lens had cracked and started to peel away, leaving some behind and resulting in the image being blurry. I contacted Ring support about it this morning to be told there is no fix and nothing can be done as it’s not a known issue. As a result, the whole unit will need to be replaced but as it is outside of warranty all they can do is offer a discount code for a new device! (I can actually get a new one cheaper through Amazon without the discount)
Having a look on here afterwards it appears that it isn’t an isolated incident and it is a genuine manufacturing issue. It’s ridiculous that such a large company is happy to fob people off with subpar quality then expect them to buy a new one ‘at a discount’ when it inevitably fails a few years later.
I have the doorbell, alarm system and security camera, also paying £80 a year for the protect plan but I’m seriously tempted to sell the lot and buy with a different company who actually build their devices with some quality and don’t try fleecing customers over a known issue. Crazy that they are willing to throw away future income rather than providing a simple fix for a known defect! I will definitely be discouraging people from buying from Ring going forwards.