I am trying to find a replacement plastic cover for the ring video doorbell pro. Not the shell cover, but the clear plastic that sits in front of the camera. Mine has become oxidized and I cannot see through my camera any more. Is there a way to replace this?
Not that I know of. But you could possibly use the kit they sell for plastic headlights to remove the oxidized layer. Just a thought.
I noticed that the clear protective film on the lens cover was peeling off today… no doubt due to cosntant exposure to sun. It has left a blurry but in center of lens cover. There appears to be no replacement parts for this but will call RING at some point. FOr now I think I will try the headlight cleaner idea. I have some fine rubbing compound to use.
Don’t bother calling them, we just did and they do not have a replacement for it. Hubby is trying Soft Scrub on it right now. If that doesn’t work, he’ll think of something else.
I took some really high grit sand paper and sanded over it . The only draw back is that I couldn’t get it to buff back to shiny, so I have to apply a thin layer of vegetable oil to it about once a month to keep it clear
Curious if you had any luck with the compound. Mine appears to be more under the surface and I’m contemplating purchasing some thin, clear lexan at Home Depot and trying to replace it myself. At this point the camera is so cloudy, especially during the day, that it is almost useless so I figure what do I have to lose.
I purchased a Ring Doorbell Pro when it was first introduced almost 4 years ago. The plastic covering my camera has started to fracture therefore yielding fuzzy video. I also contacted support and was told no cover was available for sales. I’m going to fabricate a replacement out of either acrylic or polycarbonate.
Sorry to hear about this, neighbors! Thank you for sharing your experiences and solutions for other neighbors. For neighbors inquiring about replacement, I invite you to also check out our Warranty page, in which an eligible Ring device warranty can be extended by subscribing to a Protect Plus plan during the original warranty period, and maintaining the subscription on that device.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.