I purchaced the one year basic plan which was to start after my free plan that came with the door bell. know my account does not show any plan at all. so what should i do at this time.

Hey @kenc. Since you have purchased a plan and it is not showing up on your account, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can get this sorted out for you so you can ensure you have an active plan on your account. :slight_smile: