Why didn’t our plan carry over to our new device

Hi @Lenore! If you’ve added a new device to your account, and have a Protect Plus plan, it should be covered automatically as long as it is under the same location. For a Protect Basic subscription, this plan is applied per device.

If you are receiving a replacement device. This process should be automatic as long as the old device was not deleted off the account before the new device was set up and the transfer took place. If the old Ring device has been deleted already, Please give our support team a call at one of the numbers available here . We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

You can also manage your plans by visiting, logging in and visiting the my plans section of your account. I hope this helps! :slight_smile: