Plan coming up as inactive

Hi

I have a yearly subscription plan for my doorbell and it is coming up that my plan is inactive not recording when motion is detected or if someone rings the bell, I’ve tried sorting this with ring through X and after three hours they still hadn’t helped with this issue.

It’s been like this since yesterday and I want to get to sorted and as I am after paying for a service that I am not receiving.

Hi @LKOB. Thanks for bringing this to our attention. I’ve notified the team who works on this issue, and rest assured, they are investigating this concern. They are currently working to resolve this issue and hope to have it fixed soon. If you have any further questions in the meantime, we’re happy to help.

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