Sorry to hear about this experience @Blue1! We intend for most operations to be quick and easy, while also remaining secure. There are a few ways to subscribe to a Protect Plan or even change your plan. Signing in at Ring.com will give you access to viewing your subscriptions. Our help center article might also be of some assistance with instructions and information on how to subscribe to the Protect Plan that fits you.
We’ve also recently introduced the ability to subscribe via Amazon. Find out how by reading our Community Post!
If you are still wanting to reach out to our support team, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.