Ring Security Cameras
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Pixelated Video; unable to recognize license plates, faces, etc
Hello community!I am a newbie, sorry for asking a repeated question but couldn't find a suitable solution to a critical issue. I have installed 4 Ring WIRED cameras on each corner of the home, plus a wired doorbell (all version 3 cameras, some with flood lights, some without.The wifi signal seems strong, tested at the location of the cameras to be above 120Mbs download / 200Mbps upload, however, upon playback the videos are pixelated so that even when a car pulls into my driveway, I am unable to see the license plates. The camera is mounted about 10ft above the driveway. I have seen YT videos of others' videos and they are clear as day!Would anyone know why and how to solve?
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27-04-2022 15:57:36
Responses (5)
- C
I have same issue but a reboot sorts this but can’t be doing that every day.
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09-01-2023 22:46:43
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- C
Hi @Cyclopops. An [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) of -66 is nearing the higher end, where you can start to experience performance concerns such as the Live View not loading or the video quality being impacted. I'd recommend reviewing the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) that are geared towards diagnosing and resolving video quality problems. If that doesn't help, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-01-2023 19:19:16
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Tom_Ring
Hi @user10235. What is the RSSI for this Camera? I would also check to ensure that Ring is using the correct [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) as this might help improve the quality. Try posting a screenshot or video so the community can compare the quality of what you are seeing to what is expected.
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28-04-2022 16:56:40
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