Responses (47)

• S

  Shouwa38

  I had the same problem as half picture is pink. I slapped the side of the camera, then the whole picture turned Pink. I slapped again. Finally, the picture is back to normal. Reconnecting the device won't solve the color change problem. I think tapping or slapping the side of the camera is a way to solve the problem.

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  28-04-2021 12:08:22

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  WednesdayNJ

  Having the same issue. It was all pink and did all the reseting and taking it off Night Vision but I used a strong magnet and the color got lighter. Then had to hit the left side quite a bit. It finally cleared up for 3 days, but now every day the pink is growing and its half pink/clear. Not sure if hitting it keeps it from not coming back. I will keep trying.

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  10-05-2021 10:35:01

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  ehill1973

   Same here. Pink screen for the last month. Guess I'll go smack it and see if that works.

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  11-05-2021 08:12:27

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  Mirwin

  I only had to knock one of them once & it worked...the other 2 took a few extra taps on each side....but they are all clear again now! Yay! This had been driving me nuts but I have not had time to even mess with it until today! So glad I got on here & read through this thread! ❤❤❤

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  13-05-2021 07:49:35

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  maresboys

  Also have the same problem and can confirm tapping on side a few times has provided a fix although the image is still slightly pink to the right side, as others suggested this appears to be a problem with the filter. Obviously there is an issue with these floodlight cam models that needs to be fixed, mine is a little out of warranty and although I own other Ring cameras and the alarm I will be reluctant to purchase anything else reading how poor the service by Ring is regarding this issue….this particular model is obviously not fit for purpose. a device at this price point should last years without any issues.

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  25-05-2021 11:05:43

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• JH

  johnny.hasselquist

  Hello to all, I had the same issue. I found a solution on YouTube, since the Ring team support was worthless. Go into your Ring App. Go into "live mode" for the affected camera. Then go and tap the affected camera lightly with a screwdriver. For me, I had to tap it a few times on the left and right sides until the picture changed on live mode. After a few taps, it cleared up. Now I am looking at how long it will last..

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  09-06-2021 05:15:53

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  Murray

  Hi, this is a stuck IR filter used when the cam is in “night mode”. As suggested you can try: - power cycling the cam a few times, - tapping the cam to release to filter, - use a torch at night to shine into the lens (on/off) to try and force the filter to switch in/out. You should hear the filter switching in/out. All that can loosen the filter. Else it’s a call to support if it’s still in warranty.

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  09-06-2021 08:13:06

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  MrsMac215

  Thanks for the help.

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  10-08-2021 12:32:57

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  spbgamer

  I had to bang my floodlight camera fairly hard. Also, it cleared up the pink video for 1 day.

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  17-08-2021 11:07:34

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  Marley_Ring

  [quote="Murray, post:55, topic:3583"] Hi, this is a stuck IR filter used when the cam is in “night mode”. As suggested you can try: * power cycling the cam a few times, * tapping the cam to release to filter, * use a torch at night to shine into the lens (on/off) to try and force the filter to switch in/out. You should hear the filter switching in/out. All that can loosen the filter. [/quote] If the suggestions made in this thread did not work for you, our support can certainly assist further. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  08-02-2022 03:48:05