I have noticed a pink color to my doorbell camera. I can’t find a fix for it unfortunately. Someone else had this problem and can tell me how to fix it?
Hi there @Klafont994. We’ll definitely want to get that view back to normal. Have you tried resetting your Doorbell yet? If not, this is a great troubleshooting step that typically takes care of any visual or performance problems like this. To reset your Doorbell, you’ll want to hold down the setup button on it for at least 20 seconds. Once the reset is finished, walk the Doorbell through a new setup in the Ring App using the steps under Set Up a Device. Check out the Live View to see if the view is corrected.
If it’s not, please give our support team a call at one of the numbers available here so they can look into this further and find a solution for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.