Just got the Spotlight Cam Battery with Solar and it replaced my Stickup Cam outside, in the same spot and compared to the Stickup Cam, the Spotlight Cam picture quality is terrible. It’s in the same spot which is less than 15 ft from my wifi router so there isn’t an issue with the wifi connection. Both day and night image quality are poor. No pixelation, it’s just that the clarity and crispness is lacking. And yes, i removed the film cover on the lens. Is there anything i can do to get it to at least on par with the Stickup Cam? It seems as if the image senser or the lens is of poorer quality.
Hi @madsam06! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. Even though you’ve checked your network performance, and compared Cam functionality, the best next thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. Feel free to add a video or image example of this, as this will help us see what you are seeing.