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Phone not connecting message
The Ring app (3.35.1) on my Samsung S20+ complains that it is not connecting to the internet.I am sitting 6 feet from one of my routers and my wired PC is connected to the internet. I usually have >150Mbs/10Mbs. I think the lowest RSSI I have is -50.This has been happening more frequently. I have rebooted my routers and phone. Signed out and signed back in to the app. The problem reoccurs. [Screenshot_20210304-143337_Ring|225x500](upload://8aicnSZgldpTW4sVjpdhluYIlLq.jpeg) In the screen shot, I have a good WIFI signal and cellular is available.Any help would be appreciated.
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04-03-2021 19:51:42
Responses (2)
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After talking to customer service two separate times, I had to reset the "network settings" on my phone in order for the app to reconnect when not on WiFi.
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05-03-2021 00:21:11
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lesismorelrb
I am experiencing the same issue! Except on an iPhone (app version is 5.35.0 which based on the app store, is the latest version as of a month ago). I can only connect to the app when I am at home. This started happening after the system updated (I was trying to set my alarm and it starting lighting up in a circle, I went to the app and it said "updating") and then I was away from home and saw the same message as the screenshot posted here.I have left my house again and was unable to connect to anything in the app when not home.When I manually disconnect from WiFi, I experience this issue. This has *NEVER* been an issue before as I am able to use the app (and other apps) when I am not connected to WiFi.
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04-03-2021 23:29:49
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