Your customer support number 800-656-1918 is broken. It does not recognize any inputs and then it hangs up.
Hi there, @Roachb26! Our support team should certainly be available, depending on region, time, and support contact method. It looks like you are using the right number. Just to be sure, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
As you mentioned hitting buttons and being disconnected, this is likely through the IVR or self service menu options. Please try again ensure to select to prompts pertaining most to your inquiry and to reach support.
While the Community is not a support channel, we certainly have great information and suggestions. Any account specific or in-depth Ring related concerns should be handled with our support team, but any other questions you may have are more than welcomed in the Community.