Ring Video Doorbell
Phone does not ring when doorbell is pressed
Hi, I have samsung S8+ and ring doorbell 2. When the doorbell is pressed my phone vibrates but does not “ring”. My wife has a Samsung A5 and her phone vibrates and rings.
I have been searching for an answer to this problem to no avail.
Is there some setting on the ring app on my phone (S8+) that is set incorrect that I cannot find or as I have read somewhere that the S8+ is not totally comparable with the ring doorbell.
22028 •
0 •
4 •
03-05-2020 10:16:32
Responses (7)
0
29-06-2020 08:56:15
0
30-06-2020 12:29:06
0
24-05-2023 06:03:55
0
13-09-2022 06:44:23
•
1
15-09-2022 05:24:51
0
23-05-2023 06:38:51
•
0
25-05-2023 06:18:21
•
0
25-05-2023 06:20:28
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @kronkie. Could you try removing the Ring app from your phone, rebooting your phone and then reinstalling the Ring app? Once reinstalled, go into the app, sign in and refresh your notification preferences by allowing the notifications to come through. In addition, if you go into the Main Menu > Devices > Device Settings > Alert Settings > App Alert Tones, verify you have the tone set up there. After this, close the application and ding your Doorbell. If you are still not hearing the alert, our support team can provide further assistance.![:slight_smile: :slight_smile:](https://prod-care-community-cdn.sprinklr.com/community/de41e846-ba96-4edf-9a34-44d1e9edfebf/communityasset-a7a746e3-f7d3-490d-bd4b-2554f44c9954-843465895)
0
05-05-2020 11:56:18
•