Pets triggers doorbell in 'people only mode'

Question

I just installed 2 video doorbell pros and am majorly disappointed that my cat keeps triggering an alert at all hours of the night. It is in people-only mode. We chose these because of that specific mode and my parents bought cameras and spotlights too thinking the light wouldnt turn on unless there was a human. Now I am afraid they will turn on all the time as well because the doorbell does.

Caitlyn_Ring · Answer

Hi @tonyablackwell. The person only feature can definitely help you refine your motion alerts on your Ring devices. However, other sources of motion such as pets may still trigger a motion alert, especially if they are getting close to the Doorbell or Camera's field of view. Some neighbors have more success with their alerts if they adjust this setting off, others prefer to have it on - it may take some trial and error to figure out what combination of settings works best for your home environment. You can read more about refining your alerts in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-). I hope this helps answer any other questions you may have. :)

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Pets triggers doorbell in "people only mode"

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