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S
Pet Tag always has the incorrect contact phone number
pet-tag
app-settings
troubleshooting
Spent the day yesterday attempting to setup my new pet tag. No matter how many times I delete a pet profile, add it back, add the pet tag, the Contact phone number when you scan the pet tag is never correct even though it's setup correctly in the app. I called support twice and they couldn't help either.
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12-10-2023 12:43:54
Responses (4)
U
Same problem here. I hope they fix this before selling more of these tags.
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01-11-2023 06:04:15
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C
Hey neighbors. To protect your privacy, both the person who scans the QR code on the Pet Tag and the owner's name and phone number will remain anonymous. Either party can then choose to share their information, but it is anonymous at first.
Make sure your information is correct for the Pet Tag, then test out scanning the QR code on another device and choose to contact the owner. If that still doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) so they can investigate this issue further.
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02-11-2023 05:12:42
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U
When someone scans the pet tag and they try to call or text it is NOT going through. Since this appears to be an ongoing issue I would like my money back on both tags I purchased.
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23-11-2023 04:32:37
C
Hi @user67831. If you have already verified that your contact information is correct but the contact option is still not working, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) so they can take a closer look.
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27-11-2023 04:48:16
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jlr55555
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16-10-2023 07:19:02
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