Hello all,
I am entering the world of Ring and I love it. I am slowly migrating away from Google Nest products but I recently bought a Ring Doorbell Pro 2 to replace my Nest Hellos.
I purchased the Ring doorbell because of the feature Person and Package announcement feature to utilize the Alexa echo’s I have in the house.
However I cannot get it to work! I cannot get the Camera Events options for Person and Package Detection announcements options to show up.
I spent alot of time with Amazon and Alexa support but they could not help me.
My current configuration is as follows
From Ontario Canada.
-Latest iOS 15
-Latest Ring app ver 5.5.2.1
-Lastest Alexa app ver 2.2.485407.0
-The link below I have followed to the tee.
-I am on the Ring protect trial but also signed up for a month to month protect subscription
I am wondering if the 30 day Ring product trial is the problem?
I followed the link above on How to Set Up Alexa Person and Package Announcement.
-I have even uninstalled the ring app and the alexa app multiple times, force closed applications and refreshed.
-Then disabled my Ring skill on my amazon account.
-I did a fresh install of the Ring app and the Alexa app.
-Removed the Ring doorbell pro 2 from both Ring and my Alexa amazon devices list.
-Unlinked and re-linked both my Ring and Amazon account
-Re-added the Doorbell pro 2 on the Ring app and on the Alexa. I did a scan for devices which picked up the Ring doorbell pro 2 and added it to my Alexa devices list.
When I get to the Alexa App and to the Ring doorbell pro 2 devices settings I cannot see the Camera events options circled in red in the below sample screenshot. I only see Announcements for Motion and Doorbell press only.
When I spoke with Amazon Alexa support team they mentioned my doorbell must be Person detection compatible (PD) and they mentioned the flagship Doorbell pro 2 should be able to perform this but could not help me to get it to work - atleast to have these options so I could setup my Alexa Echos to announce a person has been detected over the generic motion announcement.
Missing the Camera Events section!
Not sure what else I can try but I sure would love to replace these Nest Hellos!
Please advise! Going nuts
Thanks