Peephole Camera snapshots feature not working

I’ve had the ring peephole hole camera for over a year now and the snapshots feature suddenly stopped working. Motion detection and live view still work but no snapshots. I’ve been trying to use 14min intervals. The device health shows normal conditions with a green RSSI. Help please?

I have other battery powered stickup Cams in the same area and they will take snapshots. I’ve also tried resetting the peephole cam but still no luck. Firmware is also up to date

Hi @htn2019. I would try resetting the Peephole Cam and reconnecting it to wifi. You can reset it by pressing and holding the setup button for 20 seconds, then releasing. Once you’ve done that, you can reconnect it to wifi. The Peephole Cam will perform a quick update and you should be able to view the Snapshot Capture feature. I hope this helps.