Peephole Cam Snapshot/Video Not Available

I have several black sections in my Snapshot history, that’s not available. Motion detection when first installed, was frequent and detected wind chime movement, adjusted to bring it closer to the porch. Now, video is not available when motion is detected, and I’m only able to see the back of the person leaving, in their car or not at all. This is my second day of installation, still within trial. Why would I pay for service if it can’t record simple stuff? Not even the garbage truck that’s not that far from my front door, that stops for at least 40secs? My motion detection is set for the middle of the road, so I won’t record my neighbors. I can’t move it closer, because I sometimes park on the street. Device health and battery is fine.

Hi @BS75, we’re happy to take a look and see what recommendations we can provide to ensure the motion detection is functioning optimally. Can you please share a screenshot of the Motion Zones from your Ring App, and let us know what the RSSI currently is? You can find the RSSI on the Device Health screen.

Thank you for taking the time to share those screenshots. I would actually suggest bringing the motion sensitivity down a bit, based on your Ring’s view. Lowering the slider will focus it more on your front porch and have less of the street, which should help your Peephole Cam’s motion detection be more accurate for visitors at your door.

Should this concern persist, please give our support team a call at one of the numbers availablehere. They can take a deeper look at your device and provide more in-depth troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to let us know what support recommends, as it may help other neighbors! :slight_smile:

Thanks for your response. I had to put the detection all the way up, just to get a motion notification in the morning. Albeit it’s the wind chime, that is the only way for me to capture the garbage truck in the early morning around 7:15a. I receive no other alerts, unless they knock or ring the bell. It doesn’t explain the blank/video unavailable gaps in the timeline.

Re: Peephole Cam Snapshot/Video Not Available