Peephole cam not detecting motion

My brand new peephole cam will randomly alert me of motion when there is none, or if I open the door, but will not detect any actual people walking up to my door, on my porch, putting mail in my mailbox; the actual reason I bought it.

Literature says screen/glass door “may affect” motion detecting, but does that mean it will not work at all? I took off the screen and now have just a clear glass storm door in front, but it does not detect motion unless I open the storm door and get about an inch from it.

Is this normal? Or is there something wrong with it?

Hi @Deyvideo. No, the motion detection will not work accurately or reliably when there is glass in front of the Ring’s view. You can read more about how the motion detection works in Ring devices in our Help Center Article here. For the best performance, it’s recommended not to have your Peephole Cam facing through a window or glass like a storm door. I hope this helps clear things up! :slight_smile: