Peep hole cam

This is my 2nd peephole I’ve bought I had to return the first one because when I called customer service I was told it was probably defective
I did everything for installing battery was charged 100% and it still was not coming on… I am having the same problem with this new one
What am I doing wrong ?
Connector is plugged in
Photo provided without battery in

Hey @ReachelleG. What happens when you press the setup button with the battery in? If the front of the Peephole cam is not lighting up at all, try pressing and holding the setup button for about 20 seconds to see if it lights up at all then and allows you to reconnect through the Device Health section!

The same thing happened to me. Customer service sent me a new cable and it worked!

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