Password Special Characters

I’d like to reach the Ring development team somehow. I was recently requested to change my password due to a security issue from another site. Anyhow, in the password creation, I specifically got a message from the Ring site stating “Password must contain one symbol such as (!@#$%^&*<>-?”)."

My password did include a hyphen, but it still did not pass the special symbol criteria. Once I changed the hyphen to a period, the password was accepted. Can the development team please look into this and let me know when the issue is corrected? I would like to change my password to use the special character that is specifically allowed via the statement, but your programming does not.

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Hi @vtec26. Would you mind reaching out to our support team about this password concern? They can take note of this feedback and make sure it’s passed onto the appropriate team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.