Password reset email took six hours to reach my wife's email. Why?

Why does it take so long for email to arrive for password reset. Then when it does, the change gets rejected? What kind of bogus company is this?

Email depends on where it’s going. If it’s just going to a Gmail account it should be quick. But if through an Internet provider or work it can take time. Gmail is always checking for mail so it comes up as soon as it comes in, others may not check as often.