Ring Video Doorbell
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Package detection not working
hardwired-video-doorbell
troubleshooting
motion-settings
Wired Doorbell Pro/Video Doorbell Pro 2
I am getting person detection alerts but not package alerts. I tried with a medium size box (24"x16") and per support, it is big enough for detection. So they are sending me a replacement doorbell but I am not convinced that it’s a defective device. Anyone else seeing this issue?
Thanks,
Bob
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20-03-2024 05:38:48
Responses (2)
C
Hi @user81246. If you're having trouble with Package detection, try reviewing the troubleshooting steps shared in the previous reply. Our support team can provide further assistance for any persistent concerns.
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25-06-2024 11:00:58
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Caitlyn_Ring
Hi @whataboutzepa. We have information and troubleshooting steps for Package Detection in this Help Center article. Make sure to customize your Package Zone under Smart Alerts once you set up your replacement.
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22-03-2024 04:37:04
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