Just bought this security camera from a store but says there is a previous owner

Hey @Waynet. You will need to either reach back out to the store and get a replacement device from them, letting them know that it’s still under an old owner/registered to someone, or contact our support team to get this escalated. With proof of purchase, our support team should be able to help with this as well. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.