Hello. I purchased a ring security camera that was final sale in a clearance section. I just tried to set it up based on the QR code on the set up document and it said that it belonged to another owner. However after scanning the code on the camera itself, I was able to add it to my app. Does that mean that I am the only owner of this device? Or is it possible the last owner would be able to view the device?
Hi @sarahschindler96. Ownership of a Ring device is determined by the email address that is associated with the Ring account. With that being said, it is only possible to have one owner of a Ring Device. You can view any devices that are currently signed into your account by looking in the Control Center in your Ring app.
If you have any other concerns regarding this issues, you can reach out to our support team for further guidance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.