Owner transfers

My husband signed our ring up o his phone. He passed away on April 17 and I’m going to disconnect his phone. I have ring on my phone but I’m not the primary so I can’t delete or make changes. How do I do this??

Hi @user49316. I’m so sorry for your loss. When a loved one passes away and leaves a Ring Device behind, there are certain legal requirements you will need to fulfill in order to transfer ownership of the account, devices, or if you would like to recover any stored video recordings. Contact our support team, and our team members will walk you through the process.

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