Hi @user49316. I'm so sorry for your loss. When a loved one passes away and leaves a Ring Device behind, there are certain legal requirements you will need to fulfill in order to transfer ownership of the account, devices, or if you would like to recover any stored video recordings. Contact our [support team,](https://support.ring.com/hc/en-gb/articles/213608406) and our team members will walk you through the process.

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