Responses (3)

U
user63268
Thank you. I just noticed this morning that the motion zone I added was removed and an unchangeable motion zone was in its place. Did this happen to yours?
0
•
02-11-2023 23:17:42
•
Reply
C

Caitlyn_Ring

Hi @user63268. Make sure your Ring app is updated to the latest version available from the app store on your phone. Then navigate to Motion Settings > Motion Zones for your Doorbell. You should be able to tap on a Motion Zone and then select the red trash can icon to delete it. To add a Motion Zone, tap Add Zone. If you don't see the option to add a zone, please share a screenshot of what you're seeing on your end.

0

•

03-11-2023 19:53:34

•

Reply

U

user63268

Hi Caitlyn, I no longer have the ability to add zones or modify the one that is there now. I didn't put it there, it just showed up the other day. I wish I could attach the photo to this post so you could see what I mean.Claire

0

•

03-11-2023 23:08:29

C

Caitlyn_Ring

@user63268 You should be see an icon like the one shown below when typing your reply. Click on that icon in your reply box, and it should allow you to upload a screenshot image. If you're unable to do so, I'd recommend reaching out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for one-on-one assistance with your Motion Zones. 

0

•

06-11-2023 19:57:52

U

user_c481cd

Sept 2024 ring cam is alerting to motion every few minutes and all motion zone settings are gone from the app. Nowhere to be found. Ring says they are available but we beg to differ. Everything up to date also. There has to be a bug.

0

•

23-09-2024 12:47:40

•

Reply

C

Caitlyn_Ring

Hi @user_c481cd. If you're the Owner of the Ring Camera, you should be able to adjust your Motion Zones as needed. Please create a post in the appropriate category, depending on which device you have, and include a screenshot of what you're seeing in the Ring app. We're more than happy to help point you in the right direction!

0

•

01-10-2024 00:44:44