Outdoor ring will not connect to router

When I plug in my ring spotlight cam the 2 bright lights come on and will no reconnect to router

Hi @Shipper. I would try following the steps listed in this Help Center article here to see if you can get your Spotlight Cam to reconnect to wifi. If that doesn’t work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.