Outdoor camera not flashing blue

I can’t set up only one of my outdoor ring cameras anymore, the light will turn blue but not flash and then goes off. I’ve done everything it says in faq and do it yourself and is it just done for good? It’s not the battery as the battery worked in another unit. It doesn’t flash any other color or change to any other color. Turns blue for 10 seconds and then does nothing….

Hi @2lilAgirls. Can you share what specific model camera this is? Try resetting your device by pressing and holding the setup button for 20 seconds, then releasing it. This should cause your device to enter setup mode. Let me know if this helps.

I’m having this exact same issue with my newest generation stick up cam battery. Nothing I do will get the blue light to flash and connect to my phone.