We charged our battery yesterday however when we put it back in the camera it says ‘add a battery’.
Hi @user80542. Make sure the battery is firmly installed, then attempt to trigger a motion event or activate the Live View. This should force the battery percentage to update on the Device Health page. if that doesn’t work, hold down the setup button for 20 seconds, then walk through a new setup in the Ring app using the steps under Set Up a Device.
Should this issue still persist after trying the troubleshooting steps above, please reach out to our support team at one of the numbers available here for further assistance. You can also send a private message on Facebook @Ring to get in touch.