Responses (4)

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  Chelsea_Ring

  Hi @motoolfan. The Ring Video Doorbell's battery is not removable. I recommend that you contact our support team at 1-800-656-1918 to discuss what options you have.

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  06-01-2020 11:59:35

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  trichterne1

  I don't think @Ring understands the question. We CAN buy replacement batteries from hundreds of online websites or in stores. I think Ring is thinking that we are going to take the "battery" apart to get the "AA" part of the battery pack. Saying that we can't recharge the battery is just silly. The first step on setting up any Ring device is to CHARGE the battery. My question is if you buy a second backup battery, does it act as a new device? All of the software and configuration is held within the battery, right?

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  23-10-2020 02:44:59

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  LEj

  I went through the same thing with ring. The unit still works but I have no way to charge the battery. After the new battery ran down I tried to charge it using the USB port. Not charging the battery, I'm needing to know what I can buy to hook the battery to so I can charge it

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  12-11-2020 03:25:52

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  Marley_Ring

  Hey neighbors! The original Video Doorbell Classic has a built in battery that is housed internally. This is not intended to be removed, and we advise not to take apart your Video Doorbell for safety reasons, and as it will void warranty. Charging your Video Doorbell classic via the micro usb cable should replenish the battery. If it does not, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  13-11-2020 04:57:59

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  Pip36

  That doesn’t mean much when the device is already out of warranty and will be going in the bin unless it gets fixed... it’s very easy to do, just doesn’t help new device sales, eh?😉 Has anyone be able to find a good replacement battery anywhere yet?

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  03-03-2021 06:19:00

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  IkeEichenberger

  Purely planned obsolesce. I contacted Ring yesterday about this SAME problem. My battery has been causing me concerns (not issues yet sitting at 28%) do to the low battery state and messages. I have also watched the YouTube videos of how to get to the "non-replaceable" battery, and it is much easier than the non-replaceable ones in cells and laptops, both of which I and most of those asking have replaced. We need a SOURCE for the battery, not the rhetoric about calling us, using the usb port, etc. You KNOW the batteries are going bad, that's what batteries DO. For all of us, we are PAST the bogus 1yr warrantee, so getting into the devices is on us, we accept that risk. I consider the notifications that the battery level is LOW, verging on HARRASSMENT by you to get us to buy a new device, like a strong arm tactic to get us to upgrade to a new shinny device, where you continue making money. I'm a subscriber to your plan, so you already continuously make money from me. Sure, getting a discount would be nice, but that wasn't offered to me in the online chat, look up my chat session! I (WE) want a source for a replacement battery, not a new $300 device that probably costs you $20 in parts. I'd be willing to join a class action lawsuit if there was one about these batteries, and the harassments, and strong arm tactic to get us to buy new devices. Yea, I'm not a happy customer. When the battery finally dies, I'll remove the device and cancel my service and switch providers, all because your web site doesn't offer a replacement battery! https://www.ifixit.com/Guide/Ring+Doorbell+Battery+Replacement/95362

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  16-04-2021 12:22:45

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• C

  Chelsea_Ring

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  01-04-2022 09:19:19

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