Ring Security Cameras
Ordered Spotlight Cam Pro Wired
Hi, I ordered the Spotlight Cam Pro Wired from Amazon which has been dispatched in two separate orders. The camera came first, the hardwired kit comes next week. Yet for some reason although I ordered the wired version, they sent me the battery version of the camera. Is this right? I know there are 4 versions, so I expected to receive a wired camera, not a battery camera? 
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15-07-2023 01:29:01
Responses (5)
- J
Hi @sqwibble. If you look at the Spotlight Cam Wired on Ring.com and go to General, it will provide you with a list of what's included in the box. This is what is stated on the list: - Spotlight Cam Pro (Battery) - Camera Mount - Quick Release Battery Pack - Hardwired Kit - Installation Hardware - Micro USB Charging Cable - Setup Guide - Security Sticker - Warranty and Safety Document
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17-07-2023 11:17:07
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- J
Hi @sqwibble. If you look at the Spotlight Cam Wired on Ring.com and go to General, it will provide you with a list of what's included in the box. This is what is stated on the list: - Spotlight Cam Pro (Battery) - Camera Mount - Quick Release Battery Pack - Hardwired Kit - Installation Hardware - Micro USB Charging Cable - Setup Guide - Security Sticker - Warranty and Safety Document
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17-07-2023 11:17:07
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- A
I recently got the same as you from Argos and I received the power cable in the box no batteries you have to buy the battery separately if you wish
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18-07-2023 10:50:32
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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17-08-2023 10:51:22
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sqwibble
I got my answer on Reddit. Others also received their "Wired" Spotlight Cam Pro cameras this way too. I think the wording on the listings needs to be clearer that there is no "Wired" version. It's a standard battery version, plus a separate Hardwired Kit. Even the information on the Ring website suggests you get the hardwired kit in the same box, with no mention of receiving a battery.
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16-07-2023 12:59:11
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