Responses (68)

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bobdiddly
Again last night, just before 1a.
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11-04-2020 16:17:15
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ozatzid

Is there a fix

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12-04-2020 02:07:24

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ozatzid

called customer support ,and they say i'm the only one to call on this issue ? It would be great if someone would reply to this issue

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17-04-2020 01:51:07

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SydLexic

They must be under orders to say that whenever it is asked. They have been answering that way for years whenever somebody calls about the orbs. They also avoid answering questions about them in forums like this, or just say 'bugs'.

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17-04-2020 02:10:45

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UMichGal

I have had my doorbell for years as well and the orbs started showing up over last few months. Definitely something changed in the software or algorythm. Wonder why Ring ignores the questions and won't provide a fix. It's not a one-time incident as noted by the responses in this string. Time to

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17-04-2020 02:28:49

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Foodakay

I don't think this is a bug. Take a look at this video in my garage. [https://ring.com/share/6804378079899308428](https://ring.com/share/6804378079899308428)

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17-04-2020 19:48:16

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Steph380

The orbs are not insects crawling over the lens--and do not match the way these floating orbs move, like a helium filled balloon rising to the sky. If a mite crawled over the lens, the background image would appear blurry and the mite movement would appear fixed. I think Ring is being set off for on

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22-04-2020 05:38:31

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GML245
I have them all the time. They set off the motion detector. They are yellow orbs. They are not bugs. I open the door when they are there and they are not bugs. Watch how you can see the orb even when my arm covers it. It’s translucent.
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13-04-2020 03:22:17
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Beautiful_day
I'm having the same issue- a white-grayish orb floating in different directions at night specifically. I noticed it starting around March 14, 2020. I checked for spiderwebs and dust and even if it was clean I cleaned again and I still saw that single orb showing at the front door and triggering the camera. I had this doorbell for over 3 years and didn't have this kind of issue until recently. A couple of times in the past the doorbell rang but no one was there at the door and the camera showed nothing but a black screen. What is this? Is Ring not telling us something?
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16-04-2020 04:41:22
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Clarerocky

How can this one be explained?[https://protect-us.mimecast.com/s/6KXzC2ko4osgDV8FnUc8\_?domain=ring.com](https://protect-us.mimecast.com/s/6KXzC2ko4osgDV8FnUc8_?domain=ring.com "Don't see how this could be bugs or dust on the lens since the orb goes behind pole in the video! ")

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28-04-2020 16:25:32

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pmc181

Hi Jennifer, I get it but you are completly missing the point. If it is bugs or dirt mites or whatever, then Ring has to come up with a fix so we are not all woken up at all times of the night with false alarms. Your answer of these are bugs is not acceptable. No one will want to buy a secuirty d

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28-04-2020 22:09:13

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SydLexic

Jennifer, these things have been reported thousands of times all over the net. You're right, it didn't just start this year; I have had them since installation 3 years ago. Somebody from Ring always brushes them off as bugs, even going as far as saying you can see legs, which you clearly cannot. You

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29-04-2020 00:42:54

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Eagle328

Of all the things going on now in the world, bugs are an issue. There is no conspiracy. They are bugs, nothing more. Research it yourself. This is totally insane. I'm surprised they even bother to answer. If you don't like it, then return it and then get something else. Then you can bother them as w

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29-04-2020 00:48:54

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SydLexic

Eagle328, I stand by my statement. If this bug problem is as trivial as you say, they can easily do a demonstration video and it will end this madness forever. If not, you can look forward to seeing new 'orb' complaints for years to come. I don't need to research further. Discussions all over the n

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29-04-2020 01:06:34

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GML245

? ?

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29-04-2020 01:11:24