Responses (66)

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  bobdiddly

  Again last night, just before 1a.

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  11-04-2020 04:17:15

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  ozatzid

  Is there a fix

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  12-04-2020 02:07:24

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  EricReiss

  I had this happen but it was in the basement with an indoor ring camera. sliding glass door had not been open in days and had been cold outside. Might have been something flying inside. [https://ring.com/share/15e89613-cb8e-4ada-885a-9466ae84fbe9](https://ring.com/share/15e89613-cb8e-4ada-885a-9466ae84fbe9)

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  24-11-2020 12:13:22

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  CalvinOlej

  Hey did you figure out what the floating lights were in the garage. I've had something very similar.

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  02-12-2020 11:35:07

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  EricReiss

  Ring support site has many people reporting the same. They say they are small flying Insects that the Infrared lights up and they just appear as glowing balls. That is probably all it was. Only time it has happened so far. Does look ghostly though.

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  03-12-2020 12:26:23

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  Felmarkingal

  OMG that is the biggest orb I’ve ever seen. And look how it floats. Know anyone that passed that was a mechanic or who loved cars? So strange!! I love how Ring keeps saying they’re bugs. Orbs are balls of light and energy aka spirits. They’re all around us. There’s more going on around us than what meets the eye.

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  15-12-2021 01:59:20

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  GML245

  I have them all the time. They set off the motion detector. They are yellow orbs. They are not bugs. I open the door when they are there and they are not bugs. Watch how you can see the orb even when my arm covers it. It’s translucent.

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  13-04-2020 03:22:17

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  Beautiful_day

  I'm having the same issue- a white-grayish orb floating in different directions at night specifically. I noticed it starting around March 14, 2020. I checked for spiderwebs and dust and even if it was clean I cleaned again and I still saw that single orb showing at the front door and triggering the camera. I had this doorbell for over 3 years and didn't have this kind of issue until recently. A couple of times in the past the doorbell rang but no one was there at the door and the camera showed nothing but a black screen. What is this? Is Ring not telling us something?

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  16-04-2020 04:41:22

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  Clarerocky

  How can this one be explained? [https://protect-us.mimecast.com/s/6KXzC2ko4osgDV8FnUc8\_?domain=ring.com](https://protect-us.mimecast.com/s/6KXzC2ko4osgDV8FnUc8_?domain=ring.com "Don't see how this could be bugs or dust on the lens since the orb goes behind pole in the video! ")

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  28-04-2020 04:25:32

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  Chelsea_Ring

  Neighbors - the information I posted came directly from out CTO. Also, if you do a quick search on similar forums discussing Ring, such as the [SubReddit](https://www.reddit.com/r/Ring/), you'll see these orbs aka bugs / dust have been around much longer than February. What I think did contribute to the uptick in questions around this is when [The View](https://twitter.com/TheView/status/1237088229452587011)posted a similar video. You're able to believe in what you want to belive, but I'd like to clarify there is nothing more to add that it is simply a bug / dust. Thanks

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  28-04-2020 09:37:43

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  pmc181

  Hi Jennifer, I get it but you are completly missing the point. If it is bugs or dirt mites or whatever, then Ring has to come up with a fix so we are not all woken up at all times of the night with false alarms. Your answer of these are bugs is not acceptable. No one will want to buy a secuirty device that gives out false information and alarms. I think Ring has a fantastic product, but it now has problems. Please work with us all to eliminate this problem so we can all be confidate that we have the most secuity device avaible. I am willing to do any testing to make your device better. But an answer that just says it's but or mites is not acceptible to the commity.

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  28-04-2020 10:09:13

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  SydLexic

  Jennifer, these things have been reported thousands of times all over the net. You're right, it didn't just start this year; I have had them since installation 3 years ago. Somebody from Ring always brushes them off as bugs, even going as far as saying you can see legs, which you clearly cannot. You could easily stop the insanity if your engineers make a video explaining exactly how/why the orbs appear and demonstrating how to reproduce the problem using real bugs, lighting, whatever it takes. Your unwillingness to do this only adds creedence to the urban legend, as if you are trying to cover something up. PLEASE do the right thing and end this once and for all. If you don't, you're basically saying that either (1) we're not worth the trouble, or (2) you really don't know what it is and you can't reproduce or demonstrate it in detail. RSVP

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  29-04-2020 12:42:54

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  Eagle328

  Of all the things going on now in the world, bugs are an issue. There is no conspiracy. They are bugs, nothing more. Research it yourself. This is totally insane. I'm surprised they even bother to answer. If you don't like it, then return it and then get something else. Then you can bother them as well. The bugs are attracted to the Infrared light that you can't see. Put tape over the light. No more bugs. I can't believe this has been going on for so long. It's like a crazy Facebook group. Ugh

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  29-04-2020 12:48:54

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  SydLexic

  Eagle328, I stand by my statement. If this bug problem is as trivial as you say, they can easily do a demonstration video and it will end this madness forever. If not, you can look forward to seeing new 'orb' complaints for years to come. I don't need to research further. Discussions all over the net either have no ending or they end with people agreeing they are bugs. In which case, see my first paragraph.

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  29-04-2020 01:06:34