Orange power light on base station

Hi iv just tried to set up a new ring alarm I was having trouble getting it connect to the Internet and couldn’t get it to do anything so I pressed the reset button on the top and now the power light has gone from green to orange and it will not go off or reboot its just staying on a solid orange light can some one please advise

Hi @Robh1989. It sounds like a Factory Reset was attempted, but may not have been completed. I recommend reaching out to our support team, as they will need to work with you to properly factory reset your Ring Alarm system. There is a specific procedure that has to be done, and if not done correctly, it can be problematic. We recommend not performing a factory reset unless under the guidance of a trained Ring Alarm support agent.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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