Only recording sound not motion help!!

I have Brought the camera to catch some prowlers we have but it’s only recording sound not actually motion. Which is useless to me. I’ve disabled the sound thing but it’s not recording anything. How do I fix it??? Need to know asap

Hi there, @Nakiangel. If you are having issues with your camera not picking up motion, it may be a good idea to give our support team a call at 1-800-656-1918! Once you give them a call they can help specifically with your device and give you a speedy resolution!