Thanks. I spoke with an Advanced Tech. So I learned to ask for straight away them since this posting. The questions you ask are exactly the same as the last 3 phone calls I had with Ring techs -- it's straight out of the script provided to you -- and I provided the same information 3 times in a row without a solution. That is until I learned that the Advanced Techs are who I need to ask for. The Advanced Tech stated I needed a new device as mine was under warranty, first generation, and known to have issues like the one I described. It's a probably with the new updates and old equipment is what was explained to me. But ironically, since the new one shipped, the issue has now shifted to my SpotLight Cam. So it's been down a week. Furthermore, I updated my network while sorting this out and last night 20 attempts were made to my network to "deny service" to all my Ring devices. So, all of that being said it, appears Ring has been compromised and denial-of-service attackers know it and are causing the issue. I think I'll send the new one back that Ring sent because everything randomly started working, and my new network security has identified that Ring is compromised. My next post will be how do I report the denial-of-service attacks to Ring since I pay for their professional service and that their devices should be designed to prevent such an event.