Only one primary user? Need to have my husband as primary also

Question

the app only allows one primary user, but my husband also needs to be able to set the alarm from the app.  As a 'shared user' he cannot do this. Is there a work-around to this?

Brad · Answer

On my account . . . the shared user can arm and disarm the Ring alarm system from the app.  The icons are at the top of the dashboard page.  If you are not seeing these with the shared user I would contact support.   Or maybe try deleting and readding the shared user.  In fact, when you are in the app adding users the app clearly tells you that a shared user can control the alarm . . . which they can!

Ring App

Only one primary user? Need to have my husband as primary also

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