Only one battery is charging

Question

I have two of these cameras.  The one outside the basement is working fine.   The one in the driveway is having an issue.  The left side is not charging.  I replaced it with a new battery that I charged on a battery charger but it died.  As an aside, I don’t always get notifications from the driveway cam.  Any suggestions as to why the left battery isn’t charging?  Thank you.

Caitlyn_Ring · Answer

Hi @zyggistardust. What model of Ring camera is this? You can find the device name on the Device Health page in the Ring app. How do you have your camera installed and powered?

user_eece67 · Answer

I have this exact same problem. Support told me to buy a new camera. I'm not happy. This is one of the worst purchases I have EVER made.

Ring Security Cameras

Only one battery is charging

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