Ring Video Doorbell
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2
Online, offline, online, offline
hardwired-video-doorbell
app-settings
troubleshooting
Suddenly my Ring Doorbell Pro is switching between online and offline as shown by the red "wifi" symbol with an arrow through it -- as shown in the app and webpage. Even though this symbol is present for minutes at a time, the Doorbell will provide a notification w/ picture when the button is pushed.
It displays in the app all the motion/person detections in the timeline; to include the 30 second snapshots during the time when the "wifi" symbol shows that it's disconnected.
None of the other items on my network are exhibiting weird behavior. My device health shows the status as offline, RSSI -62, and Transformer Voltage as Good (27V). Even when the status is online the RSSI and Voltage are the same.
The only difference is the temperature outside has been colder (<32 F).
I've tried removing the plate and pressing the button on the left-side several times, which will temporarily restores service. This doesn't last long though.
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16-01-2022 08:45:53
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Caitlyn_Ring
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18-01-2022 07:24:52
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