Hello Tom. I appreciate the response. I only know what I see in the app. One battery appears to be hovering between 84-90% while the other is stuck at 2%. The camera continues to work as it did before. I do need to use a ladder to access the camera so I am hoping you can provide as much information as possible to avoid multiple ladder set ups. Thanks.

By the way it is battery 1 that is stuck at 2%

Hi @Kevatlarge. Thank you for the response. Here’s what I would suggest: Try removing the “good battery” and leaving the low battery in there to see if it charges in either slot. You can take the battery out and charge it to full, then put it back in the camera and see if it is able to maintain the battery level. Use a paint pen of something to label the batteries so they don’t get mixed up. What we’d like to determine is if the battery is bad, or the device isn’t charging in a specific slot.

Hello Tom - I switched the batteries and here are the results:
Before: battery 1 @ 2%, battery 2 @ 81%
After: battery 1 @ 42%, battery 2 @ 81%

I think it is weird that battery 2 showed 81% both and after since they are different batteries. Both batteries appear to be charging. Perhaps one jiggled loose in the wind? I will update later as I learn more.

Hi @Kevatlarge. That is odd, but thank you for sharing. If possible, try to vacuum in the battery ports to ensure nothing is causing a loose connection. Please keep us updated on the status of this.