One of my doorbells stopped showing video

One of my doorbells stopped showing video about 2 weeks ago. I’ve reset, double checked the wifi and their are no other issues in my home. The other two devices are working fine. The doorbell rings when pressed and pings us that there’s motion, just no video. Any ideas?

Hi @theblackryan! Check out our status page at for 5/30. There was a report of videos being delayed which has since been resolved. Please check that this is the case, and if not try removing and reinstalling the Ring app on your mobile device. I recommend also double checking on subscription status. :slight_smile:

I’ve reset and updated 5 times and nothing has changed. Still no video.

@theblackryan If your device is still not functioning as it should, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.